OUR PRODUCTS

Don’t let our name fool you - all of our products are brand new from high quality manufacturers. We carry merchandise from over 500 top brands like Osh Kosh, Carter’s, Brio, Playmobil, Stride Rite, Avent and Medela. KidSurplus features an incredible selection of the brands you love at low, low prices.

Kidsurplus.com draws from over 25 years of industry experience. Using our valuable supplier and manufacturer contacts we are able to take advantage of buying opportunities, which we in turn can pass on to you.

Wouldn’t you like to know! This select group of better name brand manufacturers won’t allow us to use their real names. These manufacturers sometimes require their label to be removed, cut or blacked out from select clothing items, bolded text in each item’s product description will tell you if this is the case. This in no way means they are defective or inferior in quality. As always, we’re proud to offer these brand name products to you at discount prices.

Kidsurplus.com does not have a catalog, but you may easily view all existing inventory right here on our Web site.

Yes, we have a store located at 290 Boyer Circle in Williston, Vermont. You may also place your order online, then pick it up at the store and not pay shipping fees. Click here for map and directions.

ORDERING

Kidsurplus.com works best with Internet Explorer version 5.0 or higher, Netscape Navigator version 6.0 or higher, or any Gecko based browser such as Firefox and Mozilla. Mac users can use Safari or Firefox.

If you have an account and have forgotten your password please go to the “My Account“ page, enter your email address, then click the link for “Forgot your password?”. You will receive an email shortly after with your password.

If you have an account and wish to change your password please log in to “My Account“ and choose to “view/edit my account“.

Absolutely! You may call us on our toll-free line at 1-866-543-3325 ext 1. Our customer service hours are Monday - Friday, 9:00 am - 5:00 pm EST.

If you have placed an order and would like to cancel or change it, please email info@kidsurplus.com or call toll-free 1-866-543-3325 ext. 1 as soon as possible. We will do our best to accommodate your request. Please note that our system is designed to fill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If we are unable to stop your order you may return the order once you have received it and follow our return procedure.

We work hard to re-stock all of our re-orderable products in a timely fashion, and will re-activate them as soon as possible. If an estimated arrival date is not otherwise noted on the item detail page we will still get the item back in stock, we just do not have an estimated date of arrival. Please note that not all of our products are re-orderable and once they’re gone, they’re gone! Please contact our customer service department if you have further questions.

If an item says it is out of stock and has an estimated arrival date you can choose to order this item. Once placed in your cart you will be notified that the item is on backorder and the item(s) will ship automatically once they have been received into our warehouse. If there is not an estimated date of arrival on the item detail page you may still backorder this item, however we do not have an estimated arrival. Please note certain products are unable to go on backorder because we are not able to reorder them.

Please Note: We are unable to ship backorders to Hawaii, Alaska, U.S. Territories, Canada, or other International destinations. Any items that appear as a backorder will be cancelled.

Please contact our customer service department if you have further questions.

If you are interested in ordering a large quantity of a particular item that we do not carry within our existing inventory, please contact our customer service department for more information.

The KidSurplus shopping cart has the ability for you to take care of all your personal shopping or gift giving in a single checkout. Use our multiple ship-to capability to send items to different recipients, whether you're sending the same item to everybody or different items to each address. Please note that each recipient will be subject to a separate shipping charge based on our standard rates.

Sorry, we do not offer gift wrap service at this time. However, you are welcome to include a gift message: see below.

We are happy to include a gift message with your order. Please insert your special message in the space provided on the shipping information page of checkout.

A packing slip will be included in the order, but this slip does not show the pricing. Your receipt including pricing can be printed from the order confirmation page. You will also receive an email confirmation once your order has been submitted with a recap of your order. If you create an account you may also view your orders at any time.

Kidsurplus.com offers promotional coupons from time to time. To take advantage of coupons, free freight offers or special promotions please sign up for our email list.

We offer gift certificates in multiple denominations. For more information please see the gift certificate link at the top of every page or add a gift certificate to your cart during checkout.

We offer the ability to create a gift registry/wish list that you can share with friends and family. For more information please see the gift registry/ link at the top of every page.

SECURITY & PRIVACY

Absolutely. We use Secure Socket Layer (SSL) technology to encrypt information as it travels through the Internet to our secure server. Kidsurplus.com is also audited daily by Hacker Safe Scan Alert. For more information on these services please click on their logos found at the footer of every page.

Yes, you will need to enable JavaScript to complete the checkout process.

Your personal information is safe with us. We will never share your information with any third parties. For a detailed privacy policy statement, please see our Security & Privacy page.

PAYMENT

US & Canadian Orders: We accept payment via US & Canadian bank-issued Visa, Mastercard, Discover, Optima, and American Express cards. We also accept payment via PayPal, Check/Money Order and Wire Transfer. Please see our payment options page for more details.

We are unable to accept most International Credit Cards at this time because it is extremely difficult to verify international addresses. Unlike domestic cards that verify the owner’s name and address with a central database, many international cards do not provide this service. We hope in the near future that being able to verify these credit cards will become easier and more reliable. In the meantime, however, these safeguards enable us to do global business while minimizing risk of Internet fraud.

We require a standard waiting period of 15 business days from the date on which a Check or Money Order is received to ensure full payment processing. While many online retailers only accept payment via Credit Card, at Kidsurplus.com we are happy to accept checks or money orders as long as we retain essential safeguards against fraud.

Orders shipping outside of Vermont: You will not have to pay sales tax if your order is shipping outside of the state of Vermont.
Orders shipping to a Vermont address: Orders shipping to a Vermont address will be subject to state sales tax on items designated as taxable by the State of Vermont. Vermont state sales tax is 6%.
Shipping charges: If your order is shipping to a Vermont address and you have taxable items on your order your shipping charges are subject to a 6% Vermont state sales tax.
Burlington, Manchester, Stratton, and Williston, Vermont addresses: All orders shipping to Burlington, Manchester, Stratton or Williston, VT, or picked up at our physical store location at 290 Boyer Circle, Williston, VT, will be subject to both a Vermont state sales tax of 6% and a local options tax of 1% on taxable items.

SHIPPING

We are currently shipping ground orders within 2-3 business days from receipt of your order.

We ship FedEx Express orders (2nd Day and Next Day Air) the same day your order is placed if received before 2:00 EST, Monday - Friday.

If you choose to make your payment via PayPal your order will ship when we receive confirmation from PayPal of your payment. If you choose to make your payment via Check/Money Order or Wire Transfer your order will ship when payment is received and has cleared our bank processing (15 business days). Please see our payment options page for more information.

If you are shipping to an International address we cannot ship your order until we receive payment for your order total and shipping charges.

Please see our shipping page for more information.

If your order was shipped with FedEx, you will receive a ship confirmation email once your order has shipped from our warehouse. This email will contain your FedEx tracking number. If your order was shipped with USPS you will receive an email with your delivery confirmation number. This number provides the ship date as well as a delivery date once delivered but does not provide an estimated date of arrival or tracking information.

FedEx Ground: Orders large and small will be charged one low flat rate fee of just $7.95 for each ground shipment within the 48 contiguous United States.
P.O. Boxes: Orders large and small will be charged one low flat rate fee of just $7.95 for each ground shipment within the 48 contiguous United States.
APO/FPO (Military): Orders large and small will be charged one low flat rate fee of just $7.95.
Hawaii, Alaska, Puerto Rico and U.S. Territories: We will email you the next business day a shipping rate based on weight and destination for your approval prior to shipping.
Canada: We will email you the next business day with a shipping rate based on weight and destination. Orders are subject to GST, PST and brokerage fees.
International: We will email you the next business day a shipping rate. Rates are based on weight, dimensions, and destination.
Store Pick Up: 290 Boyer Circle, Williston, Vermont - No Shipping Charge.

Multiple Shipping Addresses: If you have placed one order but choose to split the items and ship to multiple addresses the flat rate shipping fee applies to each shipping address.

Packages that are shipping with FedEx Ground are delivered Tuesday through Saturday.FedEx Express shipments are delivered Monday through Friday.

When you have multiple items in your cart, only items designated with free ground shipping ship for free. For example, if you ordered product A with free shipping, but then added X other items, you will still be charged the flat rate shipping charge for those X other items.

You can ship Free Ground Shipping items 2nd Day and Next Day Air and pay the actual shipping rates based on weight and destination. Your shipping rate will display on the Review & Payment page.

Our international rates are quoted directly from FedEx and USPS standard fees. We do not charge any additional handling fees.

We will email you the next business day after receipt of your order with additional shipping information.

Canadian Orders: Are subject to GST, PST and brokerage fees. You will be emailed the total rate for your approval prior to shipping.
International Orders: Your local customs office may bill you directly with additional duties or taxes on your order. We encourage you to contact them for more information.

If you did not receive your shipment, we can help. Please contact our customer service department with your order number so we may assist you in tracking your package.

RETURNS

Absolutely, if you are not completely satisfied with your purchase, you may return your merchandise in “new and unused“ condition within 30 days of receipt for a refund less shipping charges, shipping surcharges, and any coupons or promotions used. Refunds will be issued to the original credit card or other payment method used for the order (check, Paypal, or wire transfer). If your purchase was paid for with a gift certificate you will be issued a store credit. Please see our Returns & Exchanges policy for complete guidelines and procedures.

If you received a damaged, item, we can help. Please contact our customer service department via email or phone for assistance and we will do our best to correct the problem. Be sure to have your order number on hand.

Only breast feeding supplies that are unopened and in factory sealed condition may be returned to KidSurplus.com. If you received a defective breast feeding item, or if you want to return opened merchandise, then you must contact the manufacturer directly for assistance. Please see our Return Policy for in-depth guidelines and manufacturer contact information.

The fastest way to exchange items is to place a new order and process your return separately. We do not cover return shipping costs. If you wish to exchange something, please follow the instructions on our Return Policy page. Then, visit www.kidsurplus.com and place a new order for the replacement item(s)! Please also note that shipping charges will be added to your new order.